Frequently asked questions about returns, refunds, and exchanges.
The following items cannot be returned:
If the purchased product is faulty, reach out to us within 7 days of the delivered date. After 7 days we can not help, sorry. (This almost never happens)
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you free of charge.
The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 3 working days after approval.
If you have any queries regarding return or refund, reach out to us. [email protected]